Return, Replacement, and Cancellation Policy

At Moerdon, we strive to provide a smooth shopping experience for our customers. Please review our return, replacement, and cancellation policy carefully.

 

Return Policy

  • We offer a 30-day hassle-free return for electronic products. If you are not satisfied with your purchase, you may return it within 30 days from the date of delivery.
  • The product must be in its original condition, unused, and in its original packaging with all accessories and manuals included.
  • Non-electronic products are not eligible for returns.
  • To initiate a return, please contact at 9755593274 or write to our customer support team at care@coolnut.in with your order details.
  • Refunds will be processed within 7 business days after the returned product has been inspected and approved.

 

Replacement Policy

  • Our shipments go through rigorous quality checks before they leave our warehouse. However, If you receive a defective or damaged product, you are eligible for a replacement within 7 days from the date of delivery.
  • The replacement request must be raised within this period, along with proof of defect (images/videos as required).
  • The product must be returned in its original packaging with all accessories included.
  • Once the defective product is received and verified, a replacement will be shipped to you.

 

Cancellation Policy

  • Orders can be canceled within 48 hours of placing the order.
  • If cancellation is requested after 48 hours, the order may already be processed, and a cancellation may not be possible.
  • Refunds for canceled orders will be processed within 7 business days to the original payment method.
  • For any questions or to initiate a return, replacement, or cancellation request, please contact at 9755593274 or write our customer service team at care@coolnut.in.

Thank you for shopping with Moerdon!